How long do you keep the original image files?

All of our final retouched image files and the original camera RAW files get backed up in at least 2 local file locations on-site and they get archived online for permanent storage using 2 additional commercial backup services.

How will the images be delivered?

By default your final retouched product photography images will be delivered as high resolution JPG or PNG files (if transparent backgrounds are required) using an online file sharing service such as Dropbox or Google Drive. Having said that, this is a custom product and therefore we can provide you with whatever you need. Let us know what file format, size, resolution, or any other specification that you you need and we will work with you to meet your needs as closely as we can. We may also be able to provide you with the image files via a USB thumb drive or CD/DVD if necessary, but there may be an extra fee to do so as this takes extra time and materials that we rarely use anymore... We will do the best we can to accomodate such requests. Book a Product Photography Session

Do you offer an expedited turnaround option?

Faster turnaround can usually be accomodated but there may be additional charges to do so. These fees can often be avoided by discussing your deadlines with us in advance of the session.

What is the normal turnaround time?

The normal schedule for delivery of an online proofing gallery of image files for client review is 1-2 business days following product photography sessions. Final retouched images are typically delivered via digital download 1-2 business days following client selection.

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